Mothers Against Drunk Driving (“MADD”) is respectful of its volunteers’, partners’ and victims’ privacy. MADD sometimes requests information so that we may better serve you and accomplish its charitable mission. This Privacy Policy explains how MADD uses the data you provide. By visiting MADD’s website and each sub-domain associated with this URL,, you acknowledge, agree, and submit to the terms described in this Privacy Notice. Your continued use of MADD’s website further acknowledges your acceptance to any modification to the Privacy Policy. You agree to review the Privacy Policy each time you use MADD’s website so that you are aware of any revisions.

No data transmission using the Internet is absolutely secure. While MADD uses commercially reasonable efforts to protect your information, MADD cannot warrant the security of such information, nor can we guarantee that information you provide us using the Internet will not be unlawfully intercepted.

Types of information collected and used. MADD may collect two types of information about its users: Personal Information and Aggregate Data. Personal, or personally identifiable information, consists of information you provide MADD. Typically you may be asked to complete online forms that include your name, age, gender, email address, physical street address or phone number. Only with your permission, MADD may use this information to contact you about MADD Mission Related events or content. MADD may also request additional information in the future.

Personal Information. MADD typically requests Personal Information when you request MADD materials, inquire about volunteer opportunities, request MADD’s electronic newsletter, register with MADD’s website, donate or become a member. MADD may also request information when you participate in discussion forums, inquire about your local chapter, sign up for MADD’s action alerts, and other similar activities. MADD ONLY obtains the Personal Information you choose to provide. In an effort to keep your information current, MADD may contact you in the future electronically, by email, U.S. Mail, or telephone. You may always choose to opt-out of any future communication.

MADD collects, processes, and stores your information in the United States of America. MADD does not sell your email address to other businesses or organizations for their general use. On occasion, you may receive an email relating to MADD’s mission from third-party service providers acting on MADD’s behalf and at MADD’s request. For example, we may release Personal Information to such third-party service providers to advise you of our upcoming events, products, volunteer opportunities, fundraising, or cause-related marketing opportunities. These authorized third-party service providers are obligated to maintain your privacy and keep confidential the Personal Information you provide. MADD may also occasionally request that you complete a survey providing MADD with feedback about its website. These surveys are used for quality assurance purposes, and to improve our level of service. However, MADD reserves the right to share, assign, or transfer your Personal information as MADD deems reasonably necessary or as required by law.

Donations and Memberships. When you register with, become a member, volunteer, or make a donation you may be asked if you would like to receive further correspondence. If you indicate yes, you will be placed on our e-mail distribution list. If you prefer to be removed from MADD’s distribution list at a later time, you may opt-out at any time. MADD may process standard debit or credit card information, including but not limited to card number, card type, and expiration date using a secure, encrypted SSL session. SSL is the proven standard for secure Web messaging transactions. MADD maintains records of all donations, however, your Personal Information is kept private and confidential. Additionally, all information is stored in a secure location accessible only by MADD’s authorized representatives. MADD will retain your Personal Information to fulfill the purposes described in this Privacy Policy. MADD will establish minimum and maximum retention periods based upon the type of information collected, the intended purposes, and as otherwise required by law.

Donation Refund Policy.  If you have made an error in making your donation or change your mind about contributing to Mothers Against Drunk Driving, we will honor your request for a refund made within 30 days of your donation.

To request a refund, call +1 (800) 438-6233. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Victim Impact Panel (“VIP”) Registration Fee Refund Policy.

It is very important to us that you are satisfied with your purchase. Please contact our support team for assistance with technical troubleshooting prior to requesting a refund.

In-Person VIPs:

MADD in-person VIP registration fees are non-refundable. If you are no longer able to attend the in-person VIP for which you originally registered, you will need to contact and work with the local MADD affiliate hosting the VIP to register for a different panel. Please note, many panels charge a reschedule fee.
MADD reserves the right to convert your in-person VIP registration to an online VIP registration if needed. MADD may, at its sole discretion, charge you an additional fee for the Online VIP registration. Please note that MADD cannot offer online VIP registration in certain locations due to regulatory issues. MADD and its affiliates are not responsible for ensuring the online VIP completion certificate will be accepted in lieu of an in-person VIP.

Please reach out to if you believe there was an error in the processing of your payment for the in-person VIP registration fee. MADD will then determine, in its sole discretion, whether an erroneous charge was made and a refund is necessary. Refund requests should be submitted in writing via email within 30 days of the registration transaction, along with an explanation of the refund reason. MADD will not consider refund requests that are initiated 31 days after the date of the registration transaction.

Online VIPs:

MADD does not issue refunds for online VIP registrations as a matter of policy.

As an example, no refunds will be issued for:

• Registrants who have started the online VIP course but not yet completed the course;
• Registrants whose local jurisdiction does not accept the online VIP prior to registering for the course;
• Failure to pass identity validation requirements;
• Attempt to circumvent the online VIP requirements, including geo-fence restrictions (if applicable) and identity validation requirements;
• Registrants who do not complete the course within twelve (12) months of registering for the course

Please note that this is not a comprehensive list of the situations where MADD will not issue a refund to a registrant. Please reach out to if you believe there was an error in the processing of your payment for the online VIP registration fee. Refund requests should be submitted in writing via email within 30 days of the registration transaction, along with an explanation of the refund reason. MADD will not consider refund requests that are initiated 31 days after the date of the registration transaction

Public Forums. Any Personal Information you post or share in a public forum or message board will NOT be private. Participation in public forums may require the public release and dissemination of the information you provide. Therefore, MADD cannot guarantee that the information you provide publicly will be treated confidentially in the same manner that Personal Information will be treated under this Privacy Policy.

Aggregate Data. Standard web server/visitor traffic information is commonly referred to as “Aggregate Data”. Aggregate Data is automatically collected by web servers as part of their basic web log processes. MADD does not report on individual user sessions. When you visit the website, MADD automatically collects Aggregate Data about your visit. MADD collects Aggregate Data to help MADD improve its website and enhance your overall experience. Aggregate Data is anonymous in nature and not Personally Identifiable Information. Aggregate Data includes statistics such as which web pages are most visited, time spends on each page, third-party links clicked, the number of visits per page the type of browser used.

Cookies. MADD’s website may use cookies to enhance your experience. A “cookie” is a commonly used, industry-standard application used to collect a small piece of data. MADD’s web server sends that data to your browser and is stored on your computer. Cookies are commonly used to collect non-identifying information about the user’s preferences and are meant to personalize the individual’s web experience. Cookies may also contain information such as login or registration information, online “shopping cart” information, or user preferences. You may always alter the configuration of your browser to opt-out of cookies.

MADD and its trusted third parties may share with one another anonymous versions of user information collected at this site. MADD may use that information to link to and issue anonymous cookies containing demographic or intent-based data for online behavioral advertising purposes. Such cookies do not contain personally identifiable information. If you would like to opt-out of online behavioral advertising, click on one of these links: or

Third-Party Websites. MADD’s Website contains links to other third-party sites that may display MADD’s name, trademarks or logos. This Privacy Policy does not apply to third-parties outside of MADD’s control, including third-party linked sites accessible through MADD’s Website. MADD is not responsible for the contents of any third-party linked site. The inclusion of any link does not imply endorsement by MADD of that Website and is provided only for information purposes. Please review the privacy policy of any third-party Website regarding how they collect and use your personal information.

In order to fully understand your rights, we encourage you to read this Privacy Policy as well as MADD’s Terms of Use. MADD reserves the right at any time and without notice to change the terms of this Privacy Policy. MADD will post those changes here or in a format we acceptable. All changes will be effective immediately upon posting. We encourage you to read the entire Privacy Policy.

Security. In order to prevent unauthorized access and protect your Personal Information, MADD uses commercially reasonable physical, electronic and administrative safeguards to ensure the security, integrity and privacy of the Personal Information you provide. Such security safeguards are intended to be appropriate to the sensitivity of the Personal Information collected. For example, MADD employs internal access controls to ensure that the only parties who see your information are those with a need to do so in order to perform their official duties. MADD also uses technical controls to secure the information that we collect online, including but not limited to the use of Secure Socket Layer (SSL), encryption, firewalls, and password protections.

MADD may send e-mail notices, newsletters or website updates informing you of volunteer opportunities, development campaigns or updates regarding MADD’s latest efforts. MADD may also make your information available to other nonprofit organizations whose services or activities may be of interest to you. If you no longer wish to receive notices from MADD or would like to opt-out of having MADD share your information with other nonprofits, please click unsubscribe or contact MADD at the address or telephone number below.

For additional information about this Privacy Policy, please contact MADD at:

Mothers Against Drunk Driving
Attn: National Development Specialist
511 E. John Carpenter Freeway, Suite 700
Irving, Texas 75062
Phone: 877.ASK.MADD (1.877.275.6233)
Fax: 972.869.2206/07